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Customer Involvement

Customer involvement

We put our customers at the heart of everything we do:


Consulting with women and girls to help them identify their own needs


Using trauma-informed consultation methods to identify and address underlying issues


Exploring together what can be done to help


Ensuring that a woman herself is in the driving seat/in control


Supporting women to make change at their own pace

Mentoring and peer mentoring

Together Women offers an innovative peer-mentoring service in association with our partner St Giles, which helps women develop their confidence and brings about positive change by connecting service users with peer mentors – former service users who have achieved positive change themselves and want to support other women to do the same.

Peer mentoring is a powerful tool for change and we encourage customers to consider whether they would like to become a mentor at any stage, during their time with us or beyond.  Customers and ex-service users who are interested in becoming peer mentors are given opportunities to attend training programmes, including working towards the Level 3 Certificate in Advice and Guidance, supported by specialist Peer Mentor Assessors within our staff team.  Peer Mentors are also supported to access work placement opportunities, with the aim of developing their skills and ultimately leading to sustainable employment.

What our women say

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